IT Support Specialist Internship

The Doe Run Company is seeking an IT Support Specialist Intern for the summer of 2019
The Doe Run Company's Southeast Missouri Mining and Milling Division (SEMO), located near Viburnum, MO (in the heart of the Mark Twain National Forest), is responsible for locating and extracting lead ore. The work takes place far below Earth's surface, some 1,000 feet beneath the forested hills of southern Missouri. This area, rich in mineral deposits, is known as the Viburnum Trend. Named for the nearby town of Viburnum, mining and milling has taken place here for more than 40 years. Today, approximately 70 percent of the United States' primary lead supply comes from SEMO's six mines in Missouri, limiting the country's dependence on foreign sources. While best known for having high-purity lead ore, SEMO also extracts zinc and copper minerals from its underground mines.
Learning Objectives
At the end of the internship students will have a clear understanding of the IT Support Specialist profession. Students will come away with solid experience in the field, especially in the areas of software and hardware issues, software and hardware installations, connectivity issues, and general incident management.
Work Plan
Assist in the roll-out of new computer equipment to various end-users following specific standard procedures
Moving data from old computer to new computer and providing basic end-user training
Provide on-location and remote support to end-users for resolution of software/hardware issues, installations and other general computer questions
Documentation of processes and tasks within the help desk ticketing system
Guidelines for Academic Background
Information Technology student that has completed at least 1 year in an IT program
Must have experience installing and maintaining Microsoft Windows based computer hardware and software.
Grade Point Average at least 2.8 (on a 4.0 scale)
Based in St. Louis, The Doe Run Company is a privately held natural resources company and one of the largest integrated lead producers in the Western Hemisphere. Dedicated to environmentally responsible mineral and metal production, Doe Run has facilities in Missouri, Washington and Arizona and operates one of the world's largest, single-site lead recycling facilities, located in Boss, Mo. Using innovative mining techniques, Doe Run skillfully taps one of the largest lead deposits in the world.
As stewards of the mineral resources in our care, we strive to provide premium services and products to people who share our belief in enhancing the quality of life. You may view our sustainability report located at http://sustainability.doerun.com/.
The Doe Run Company is an Affirmative Action and Equal Employment Opportunity employer. We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual's race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please click on the following links: About the EEO law and EEO law supplement.

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